Cancellation & Refund Policy

Most parts we sell are imported specifically against your order, so our cancellation and return rules follow the physical reality of that journey. The short version: cancel anytime before we buy your parts and you get everything back; anything that is our fault — defects, damage, wrong or missing items — is always made good in full.

1. Cancelling an order

Before procurement — if we have not yet placed your parts with our supplier (typically within one business day of your order), you may cancel for a 100% refund including all fees. Email Info@molhadmago.in with your order number, or call +91 94115 94519, as soon as possible.
After procurement — once parts are purchased and in transit from the manufacturer's authorised distributor, they generally cannot be cancelled, because component distributors sell to us on the same terms. Parts flagged NCNR (non-cancellable, non-returnable) at checkout are strictly so. For parts not flagged NCNR, contact us — where our supplier accepts a return we pass the outcome on to you, deducting only costs actually incurred.

2. Returns and replacements — our responsibility, always

The following are covered in full, including all fees and taxes you paid:

Manufacturing defects or dead-on-arrival parts
Damage or shortage in transit (report within 48 hours of delivery)
A different part, quantity or packaging than what your order confirmation states

Report within 7 days of delivery to Info@molhadmago.in with your order number, photos, and a short description. After verification you choose: free replacement (we re-import at our cost) or a full refund. Where we ask for the goods back, return shipping is arranged and paid by us.

3. What is not returnable

Change of mind after procurement, or ordering the wrong part for your application — please verify datasheets before ordering; our team is happy to help pre-sale.
Parts flagged NCNR at checkout.
Parts that have been soldered, programmed, modified, or removed from their original packaging in a way that prevents resale verification (except when claiming a defect).

4. Refund method and timeline

Approved refunds are initiated within 2 business days of approval, always to your original payment method via Razorpay.
Banks and card networks typically post the credit within 5–7 business days of initiation (UPI is usually faster).
A GST credit note is issued against the original tax invoice for every refund, so your input-credit records stay clean.

5. Failed or duplicate payments

If money was debited but no order confirmation was issued, the payment gateway auto-reverses most such cases within 5–7 business days. If it does not, write to Info@molhadmago.in quoting the payment reference shown by Razorpay and we will trace it with the gateway — a captured payment with no order is always either converted into the order you intended or refunded in full.

6. Contact

Molhad Mago Electronics LLP · Info@molhadmago.in · +91 94115 94519 (Mon–Sat, 10:00–18:30 IST).