Shipping Policy

Most parts we sell are imported against your specific order. This page explains exactly how that journey works, what it costs, and what to do if something goes wrong in transit.

1. How your order travels

• On payment confirmation, we place your parts with our international supply partner (typically within one business day).
• The consignment is flown to India and customs-cleared by us — Molhad Mago Electronics LLP is the importer of record under IEC ACBFM1168N, so you never deal with customs, duty payments or clearance paperwork.
• Cleared goods arrive at our Greater Noida warehouse, are checked against your order, and are despatched to your address by courier.

2. Delivery time

Our standard estimate is 10–12 days from order confirmation to your doorstep, covering supplier despatch, international freight, customs clearance and domestic courier. It is a good-faith estimate: manufacturer lead times (shown on the part page), airline schedules and customs examination can extend it. If your order is materially delayed, we will tell you proactively rather than leave you guessing.

3. Shipping charges

• Doorstep delivery: ₹350 per order, anywhere in India — free when your parts subtotal is ₹10,000 or more.
• International freight, customs duty and clearance are already included in the part prices you see — they are never charged separately. Nothing is collected on delivery — the price at checkout is final.

4. Serviceable locations

We deliver across India to addresses serviceable by our courier partners. We do not currently ship outside India through the website — for export enquiries, contact us.

5. Tracking

When your order despatches from our warehouse you receive an email with the courier name and tracking number, and the same details appear under My Account → My Orders.

6. Damage, shortage or loss in transit

• Please check the consignment on receipt. Report transit damage or shortage within 48 hours of delivery to Info@molhadmago.in with photos of the packaging and contents.
• Verified transit damage, shortage or loss is our responsibility: we replace the affected parts or refund them in full, including their share of fees — your choice.

7. Incorrect address / failed delivery

Please ensure the delivery address and phone number are accurate — couriers rely on both. If a consignment is returned because it was undeliverable at the address provided, we will contact you to arrange re-despatch.

8. Contact

Shipping questions: Info@molhadmago.in · +91 94115 94519 (Mon–Sat, 10:00–18:30 IST).